21.11.11

Canada Post Sucks. Big Time.


I've just gotten off the phone with the rudest customer service rep I've had the displeasure of speaking with. Since moving to our fabulous house in Hanwell, NB, I've noticed that the Xpresspost packages I pay a premium for - to be delivered to my door - haven't been arriving. Instead, I get a little tag in my mailbox that makes me go into Fredericton to pick them up. I've made calls before, inquiring why the packages weren't being delivered to my house.


Finally, I got a phone call back.


To say that I'm writing this post because I'm VERY VERY ANGRY would be an understatement. I'm actually VERY VERY FURIOUS!


Why?


First off, the Canada Post rep called me at 7:43AM on a Monday morning. I guess it's impressive that they work that early, but my mother always told me never to call before 8:00am and past 8:00pm because that's when families are getting themselves together for the day or winding down afterwards. Case in point - I was washing The Pickle for the upteenth time since he got skunk-ed in the face last week. 


Then, she launched into her "explanation" as to why the packages weren't being delivered to my door. Apparently, I live 0.5km from an urban area, therefore designating me as a "rural delivery." That means that the post office delivery person doesn't have to come to my house. Instead, they'll leave the packages in the community mailbox at the end of my street. Interesting how not ONE Canada Post employee has EVER informed me of that. I've been paying a premium for shipping and now and ADDITIONAL fuel surcharge for a service that they had NO INTENTION of making good on.


The three packages I called specifically about were very small. One was slightly larger, but totally fold-able as it was a jacket. They would totally have fit in the community mailbox, but the rep "explained" that all of the boxes must have been full. 


I asked her if that meant I'd get a refund for the difference between regular and Xpresspost because I've clearly been paying for a service that Canada Post NEVER INTENDED on fulfilling. Surprisingly, she said no. She went on to say that there would be a new community mailbox installed soon with more space. 


"And when would that be installed?" I asked. 

"Sometime before Christmas," she responded.

"Well, will there be some sort of notice sent out or something?" I asked.

"It's not just for you m'am. It's for the community. We don't send out notifications," she said snarkily.

"Not just for me?"

"Yes. It's for the community."

"So, basically, you're saying that I'm paying for a service that you don't actually make good on and there may be a new mailbox installed some time before Christmas where I still won't have packages delivered to my door but they may be left at the end of my street?"

"It's not the responsibility of rural delivery drivers to take packages to your door, m'am."


Really?!? It ISN'T? Then why is the service advertised as such?! How is that NOT stealing my money? Please, someone tell me.


This type of bullshit is enough to make me pull out my hair, which is BAD because I don't have a whole lot to begin with. 


I really hope that this phone conversation was recorded "for customer service training" because she was a serious bitch. An uninformative, unapologetic bitch. 


*hears doorbell*


Oh, wait. There's the Purolator delivery guy. Although I apparently live in the middle of nowhere, he always seems to find my address just fine. How interesting. 



10 comments:

TriGirl said...

Aaaaahhhh, lovely lunacy, I mean, bureaucracy. That is really crap on their part. I would say you should write a letter but, well...

jennie said...

For reals, right?

And write a letter, I SHALL! Mwah haha. *spindles fingers* I've found out that there's an Ombudsman's office that deals with CP complaints. Look out bitchy postal worker, I'm coming for ya! Haha!!
I appreciate your camaraderie, girl! Thanks!

Jay S said...

They are BITCHES..man and woman alike. I lost a line of credit because the package containing it had to be signed for at my local postal anal outlet. I had to provide a drivers license number for them to enter into their data bank, proving that the right guy got the package. No big deal. My lisence is however suspended for a time. One of the workers said "No problem. I just need the number" His coworker piped up and said "NO! if it's not an active lisence, I don't want it!" I asked her what the big deal was, and she said, because it's a big to me" I lost that line of credit, as it was returned to sender, as the pricks would not give me my package. Why do we pay taxes for these government clowns?

Jill Valentine said...

I have many packages lost by the Canada Post. They are doing a horrible job but they demand better benefit and salary? Get real! Today I just lost a package that I bought from the state. It says item had been delivered but I never received it. The guy that I was talking to wasn't even helpful and he sounds very rude. I live in a condo and we have a policy states all packages have to go through concierge which there will be a signature as to who receive it. I asked him who received my package but the guy said there was no signature. I told him if there is no signature then the concierge did not receive it. (I have talked to the concierge to check that too) He kept repeating "the sender did not request for signature" I know that. But there is no way the Canada Post driver delivered the item without the signature of the concierge. In the end he wouldn't open the investigation for me and he said it's the sender responsibility, not me. This is ridiculous!It's Canada Post's responsibility to lost so many packages!!!!!

ishould bemayor said...

I feel your pain, I'd be more understanding of mistakes and service if their employee's weren't such dckheads. It always amazes me when union dckheads complain people spit and abuse them. It's cause they don't see you as human! You behave in a way that is robotic programmed to mean, then expect to be treated like a robot that's programmed to mean

Elvis ZZ said...

Hi, read your posts and sound similar to my half dozen incidents with Can Post. Numerous times I pay for door delivery each time to find a notice in my community mail box indicating that I was not home at the time of the delivery (but I was) and the package is now at the sub-outlet. If they came to my house, why is the slip not in my house mailbox and in the community one? I've complained to Can Post customer service each time and no action other than the manager telling the mail guy to deliver the packages in the future. The customer service has a smug unfriendly attitude. I think this is because they are dealing with a flood of angry customers and they've become hardened from all the abuse. I've had another issue on the latest delivery, a late delivery (paid for 2 day service and got 5, got delayed going through 4 sorting facilities in my small city...how can my small city have so many sorting centres?). This time I think I will complain to the Ombudsman for Can Post. Everyone please give this a try, maybe if enough people complain, the government will realize Can Post is broken. Thanks for letting me vent. http://www.canadapost.ca/cpo/mc/aboutus/ombudsman/contact.jsf

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